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RETURNS |
RETURN
POLICY
We are committed to providing the best customer
satisfaction possible and we stand behind the
products we sell here at Wheel Bearing Warehouse.
We will gladly refund or replace any defective
item(s). However due to the additional support
and warehouse handling each return is charged
a 15% restocking fee. Defective or damaged uninstalled
items must be returned pre-paid within 30 days
of receipt of your order.
RETURN SHIPPING – It is
the responsibility of the customer to pay for
return shipping – no exceptions. Any packages
returned must include an authorized return form.
If you need assistance returning the item(s) please
call our customer service 1-888-532-5552.
RETURN REQUIREMENTS
• Must be in their original packaging –
no exceptions
• Have original manufacturer
information
• Damaged parts must not
be used, installed, or disassembled
•
No damage due to incorrect installation
•
Do not having missing parts, hardware or instructions
The following orders are NOT returnable:
• Custom or special orders
•
Automotive repair manuals
• Electrical Parts and Components (Such
as: ECU's, Push Button Units, relays, air mass
meters, etc). Emission parts and components (Such
as Catalytic converters and exhaust sensors)
REFUNDS
Once we have received your return, conducted an
inspection of the return, and verified that your
return meets the above guidelines, a refund will
be issued. All applicable sales taxes will be
refunded. The cost of shipping will be credited
only in those instances that the return is a result
of our error. C.O.D. shipments will not be accepted.
NOTE: the inspection process may take 3-5 business
days upon receipt of the returned goods.
Refunds generally take 3-5 business days to post
to customers account from day of refund issue.
CORE RETURNS
Use the ‘RETURN FORM’ to process your
core return request, cores must be accompanied
with an authorized return form.
CORE RETURN REQUIREMENTS
• All fluids must be drained from the core
• The core must be securely wrapped
in plastic and sealed
• Cores must
be returned in the packaging used in the shipment
of the order sent to you
• Your core
will be inspected to determine if the core is
rebuild-able
• Core return shipping charges are the responsibility
of the customer. These are non refundable. Customer
will be refunded the full amount for the core
return, a 15% restocking fee does not apply.
DAMAGED PRODUCTS
If your product has been damaged in shipment please
complete our return form within 24 hours of receipt
of your product. We will contact you via email
with further instructions on filing your claim.
LABOR
We will not refund any labor costs incurred by
you or the installer of the products purchased
on this website. No exceptions.
PRODUCT GUARANTEE
We guarantee the workmanship of the products sold
on this website. Guarantee begins on the date
of purchase. One year/12,000 mile part replacement
warranty unless otherwise specified on your receipt
or by the manufacturer. If the receipt states
Limited Lifetime Warranty, we will warrant the
original part as long as you own the vehicle on
which the part was originally installed. This
does not include batteries, electrical or emission
parts.
ONCE ORDERS HAVE SHIPPED
Once the order has shipped it is considered a
complete and final sale. If you decide you want
to cancel your order after the item has shipped
you will be charged the shipping costs. After
you refuse the item(s) and we receive the product
back after inspection you will be credited minus
the shipping cost & 15% restocking fee. All
returned products will be charged a 15% restocking
fee- no exceptions.
QUESTIONS, PROBLEMS, SUGGESTIONS?
If you have any problems with your order, please
don't hesitate to contact us.
You can reach us by phone, fax, or email. To issue
a Return Authorization request, click here.
*Returns must include
a return authorization form and the return # marked
on the outside of the box.
Stock Replacement Parts
RETURN ADDRESS
Wheel Bearing Warehouse
Returns Department
5200 West 130th Street
Brook Park, OH 44142
Phone: 1-888-532-5552
Fax: 760-487-1545
Email : info@WheelBearingWarehouse.com |
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